Business Services

Northern Ireland is a near shore location for business services firms seeking a low risk location that offers high quality labour at a competitive cost.  This includes outsourcers, shared services centres and contact centres.  Northern Ireland has had considerable success in the past attracting contact centre projects and is capable of supporting higher end outsourcing such as human resource outsourcing (HRO), legal process outsourcing (LPO) and financial and accounting outsourcing (FAO). 

The Business Services sector in Northern Ireland employs around 13,000 people in a wide range of services centres, including shared services sentres, technical support centres and contact centres.  The region is an ideal nearshore location for international companies who wish to access a high quality workforce at a relatively low cost.

Read more…

Find out how Northern Ireland's skills match up to your requirements. 

Using our location skills analysis tool, 2010 Oxford Intelligence Location Skills Audit©, we will give you a snapshot of what Northern Ireland has to offer your company. 

For a free skills assessment, you can contact us at one of our worldwide offices or fill in this short form and we'll come back to you with an in-depth analysis.

Firstsource Testimonial
Capita Testimonial

10 ways we are smart at work

  • Fresh Talent and Skills in Abundance
  • Competitive Operating Costs
  • Advanced Telecommunications Infrastructure
  • Sector/ Cluster Strengths
  • Excellent University/ Business Linkages
  • Accessible to Europe
  • Strong Dynamic Economy
  • Pro-Business Climate
  • Generous Financial Assistance and Support
  • Our Existing Investors' Success Speaks for Itself
Click here to download
Fresh Talent and Skills in Abundance

Northern Ireland's highly educated and skilled English-speaking workforce provides a steady stream of fresh talent for knowledge-based companies.

Competitive Operating Costs

Northern Ireland's operating costs are highly competitive and significantly lower than the rest of the UK and Europe.

Advanced Telecommunications Infrastructure

The UK was the first EU country to deregulate and privatise its telecommunications sector and is one of the most cost effective locations for telecoms in Europe.

Sector/ Cluster Strengths

Knowledge-based sectors account for the large majority of all foreign direct investment into Northern Ireland.  Software and financial services are among the sectors experiencing the fastest growth.

Excellent University/ Business Linkages

Northern Ireland's internationally renowned universities have been key drivers in the development of the region's technology and knowledge industries.  Queen's University, Belfast and the University of Ulster have globally-recognised research centres across a range of disciplines.

Accessible to Europe

Northern Ireland provides a competitive near-shore proposition to Europe, with the advantage of operating in the same time zone, regulatory environment and similar culture to the UK.

Strong Dynamic Economy

The Northern Ireland labour market continues to perform well with the number of those in employment continuing to rise.

Pro-Business Climate

Northern Ireland has a strongly pro-business climate.  The regional Government is committed to developing the knowledge-based economy and encouraging innovation and entrepreneurship.

Generous Financial Assistance and Support

Northern Ireland offers a highly attractive and competitive package of financial incentives, recruitment and training, research and development and other development support tailored to each company's needs.

Our Existing Investors' Success Speaks for Itself

In recent years, Northern Ireland has become increasingly successful in attracting foreign direct investment.  Key investors include multi-national companies such as Seagate Technology, Fujitsu, Bombardier Aerospace, Microsoft, Caterpillar, Citi, Liberty Mutual, the Allstate Corporation and Firstsource solutions.

What's New

Major investment from global firm, Axiom

Axiom is to set up a centre of excellence in Belfast, creating 102 high quality jobs by the end of 2014...
Read More

Major investment by US pharmacy firm

US-owned CVS Caremark Corporation is to set up an Information Systems Development Centre in Belfast that aims to create 50 high quality jobs...
Read More